Help
  • What's
    New

    Explore the features of the Schweppes Connect online hub.

  • How to
    Register

    Registering is simple. Find out how with our handy video tutorial.

  • How to
    Order

    Ordering is easy. Explore the range of ordering options in this video tutorial.

Need more help?
Talk to our friendly & helpful
customer service representatives
1300 133 122
Frequently Asked Questions
Becoming a Schweppes customer
How do I become a Schweppes customer?

To become a new Schweppes customer please phone 1300 133 122 to speak with a customer service representative, or click the 'Not Registered' link on the homepage and complete the online registration form. A Schweppes customer service representative will contact you to discuss how we can help you.

Managing my account
How do I change my password?

Once you have signed in, you can change your password in 'My Details' in the 'Security Details' section.

What do I do if I have forgotten my password?

On the homepage, click the 'Forgot Password?' link and follow the instructions. A temporary password will be emailed to your registered address. When you sign in you will be asked to enter a new password.

How do I change my details?

Once you have signed in, you can change your personal and security information in 'My Details'. For all other changes please phone 1300 133 122 to speak with a customer service representative.

Where can I find my customer number?

Your Schweppes Australia customer number is shown on your invoice.

Using Schweppes Connect to place an order
How do I register to use Schweppes Connect?

If you're already a Schweppes customer you can register through this website. On the homepage, click the 'Not Registered?' link. After completing the online registration form you will be able to start using Schweppes Connect immediately.

What is the cut off time to place my order?

Once you have signed in, the cut off time to place an order for your next scheduled delivery day is displayed on the homepage.

What is the minimum order quantity?

The minimum order quantity is:
- 5 cases of packaged product, or
- 2 cases of bag in box, or
- 3 cases as long as at least 1 is a bag in box

What happens if I try to place an order online and my account is on credit hold?

If your account is on credit hold you will not be able to place an online order. Please phone 1300 133 122 to speak with a customer service representative.

Can I get a reminder to place my order?

Once you have signed in, you can select to receive a reminder email the day before your scheduled order day.

Can I cancel or change my order?

You can cancel or change your order any time prior to the cut off time by phoning 1300 133 122 to speak with a customer service representative. You can also place another order for the same delivery date.

How do l I know my order has been received?

When you place your order you will receive an online confirmation. An email will also be sent to your registered address.

How often can I order?

You can order as often as you like for your scheduled delivery day. If you have any questions about your scheduled delivery day please contact your Territory Manager or phone 1300 133 122 to speak with a customer service representative.

Order History
How do I see my past orders?

Once you have signed in your 6 previous orders are displayed on the 'Snap Order' page. You can also see your past 6 months of orders by selecting 'Order History' from the 'Ordering' dropdown menu on the homepage.

Promotions
How do I see promotional offers?

Promotions are shown as red box beside the product description on the ‘Snap Order’, ‘My Template’ and ‘Catalogue’ pages. You can see the promotion details by hovering over or selecting the red box.

Deliveries
When will my delivery come?

Your order will be delivered on your next scheduled delivery day, which is displayed when you checkout.

Why is there a scheduled delivery day?

Your scheduled delivery day is based on when our trucks are making deliveries in your area.

Support
How do I get assistance?

Please contact your Territory Manager or phone 1300 133 122 to speak with a customer service representative.

Who is my Territory Manager?

Once signed in, your Territory Manager's name and contact details are displayed on the homepage.

How do I provide feedback?

Please send your feedback to AP_CIC_Management@schweppes.com.au.

Equipment
Who can I talk to about a Schweppes fridge for my outlet?

Please contact your Territory Manager. Once signed in, your Territory Manager's name and contact details are displayed on the homepage.

What do I do if I have a problem with my equipment?

Please phone 1300 364 246 to speak with representative from the Schweppes equipment service team.

Account & Payments
How do I apply for a credit account?

On the homepage Please click on 'Credit Applications' to obtain a copy of the Schweppes Credit Application PDF. Complete the form, sign and send to: Credapps@schweppes.com.au

How can I pay my bill?

If you are cash on delivery (COD) customer you can pay your delivery driver by cash or credit card.

If you have a Schweppes credit account you can pay online by clicking 'Manage and pay your account' on the homepage, via EFT, or by setting up an Auto Sweep by Credit Card or Direct debit. Contact our Call Centre on 1300 133 122 for more details.

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